Phone + 00201066689473
المؤتمر العربـي السابع عشر الأساليب الحديثة في إدارة المستشفيات

Governance and its mechanisms are regarded as a highly sensitive topic of a great importance, and one of the key factors to enhance health systems, and health care institutions; It is not only linked to financial and economic dimensions, but also to humane and ethical ones, and to providing a distinguished health care for the beneficiaries of the health services. Governance is based on key principles and standards including: commitment to the principles of transparency, openness, accountability, and responsibility, aiming to achieve excellence in health services, and patients′ satisfaction; in order to improve the medical services provided to the beneficiaries and achieve excellence.


Many countries still face challenges on the way to a full coverage of the health services and beneficiaries′ satisfaction. These challenges cannot be handled effectively without addressing the governance of the health system, ensuring the efficiency of management and resources in a way that ensures openness, transparency, accountability, equity, and responsiveness to the needs of the beneficiaries.

Health governance, primarily, focuses on managing operations, enhancing health care activities, and considering the patient′s experience to improve the functions of the health system, accountability, and equity in health services provision, in order to upgrade them.

The deficiency of hospitals governance lies its focus on the financial and economic aspects. This being the case, a new concept of health care services has emerged, which based on evaluating the patient′s experience as a key pillar in the governance of hospitals and health care services, and where the therapeutic experience of the patient reflects his view of the overall experience with the health and administrative system during treatment.

Thus, adopting the approach of the medical institutions′ governance, based on the patient′s experience, is a fundamental and social requirement to manage transparency, and utilize the opportunities that improve the sustainability of distinctive health services.

Opening session speakers

Conference Moderators

Conference Agenda

  • 03 Dec
    Day 1
  • 04 Dec
    Day 2
  • 05 Dec
    Day 3
  • John Doe
8:30- 9:30 Reception & Registration
الاستقبال والتسجيل

8:30-9:30 am Reception & Registration
9:30-10:15 am

Opening Session

Dr. Nasser Al-Hatlan Al-Qahtani

Director General - The Arab Administrative Development Organization

Sheikh Mohammed Bin Suliman Al-Saleem

Managing Director Mouwasat Medical Services Company

Strategic partner and Sponsor

Prof. Tawfik Ahmed Khoja

Chairman of the Scientific committee

Dr. Hamid Ravaghi,

Regional Advisor (WHO/EMRO)

H.E  Mr. Ahmed Aboul Gheit

Secretary-General of the Arab League

Her Excellency Dr. Hala Zaid

Minister of health and population of Egypt


10:15– 11:30 Session 1
الجلسة الأولى: مفاهيم حوكمة خدمات الرعاية الصحية وتجربة المريض

Time Name Of Speaker Topic
10:15-10:40 am Prof. Emad El Azazy The emergence and progress of the concept of medical care services and its relevance + The Bases of good health governance
10:40-11:05 am Prof. Salman  Rawaf The principles of Governance which enhance distinguished patient - centered care
11:05-11:20 am Ass. Prof Ahmed Abu Abah Patient Experience its Importance, Emergence ,the concept and the development
11:20-11:30 am Open Discussion

استراحة 12:00 – 11:30

12:00– 13:30 Session 2
الجلسة الثانية: العناصر الأساسية المكونة لحوكمة الخدمات الصحية

SESSION 2: The Key Elements of Health care services Governance
CHAIRPERSON: H.E Dr. Hamad El Manea 
Time Name Of Speaker Topic
12:00-12:20 pm Dr. Arash Rashidian The Role of openness, Transparency and accountability in achieving good medical governance
12:20-12:40 pm H.E Dr. Hamad El Manea Leadership and health management lessons
12:40-13:00 pm Prof. Emad El Azazy Establishing governance structures for effective and sustainable health care patient-oriented functions and roles
13:00-13:20 pm Dr. El Sheikh Badr The Cultural Competence and the role of education and continuous training in the success of patient – based medical governance
13:20-13:30 pm Open Discussion

استراحة 13:45 – 13:30

(العربية) استراحة

13:45– 15:15 Session 3
الجلسة الثالثة: أبعاد ومحددات الحوكمة الرشيدة في خدمات الرعاية الصحية

SESSION 3: The dimensions and determinants of good governance in health care services
CHAIRPERSON: Dr. Ashraf Ismail
Time Name Of Speaker Topic
13:45-14:05 pm Prof. Tawfik Khoja Health care quality governance dimensions
14:05-14:20 pm Dr. Amani Mostafa Competitive Advantage and cost of governance
14:20-14:40 pm Dr. Shereen Metwaly Quality ,Customer satisfaction and the competitive position
14:40-15:00 pm Dr. Mariam Al-Jalahma Key Determinants of good governance in private health care facilities
15:00-15:15 pm Open discussion

غداء وختام اليوم الأول

09:00 – 10:45 Session 4
الجلسة الرابعة: دور الحوكمة وتجربة المريض في تحسين خدمات الرعاية الصحية

SESSION 4: The Role of Governance and the patient’s experience in improving health care services
CHAIRPERSON: H.E Dr. Hany Mahmoud
Time Name Of Speaker Topic
9:00-9:30 am Prof. Abdul Aziz Al Saddique The role of governance in enhancing competitiveness of health care services in the light of the patient’s experience
9:30-9:50 am Dr. Belghiti Abdel Ally Performance measurement as a key component of healthcare quality governance
9:50-10:10 am Prof. adj. Salem Hasham Adopting forms of governance in providing health care system provision to ensure a distinguished service for the patient.
10:10-10:30 am Dr. Abdul Aziz Al Saddique Governance In disaster risk management
10:30-10:45 am Open Discussion

10:45– 11:00 استراحــــة

11:00 – 13:15 Session 5
الجلسة الخامسة: التجارب الناجحة لحوكمة الرعاية الصحية بالاعتماد على تجربة المريض

SESSION 5: Successful Experiences of the governance of health care based on patient experience
Time Name Of Speaker Topic
11:00-11:20 am Prof. Salman Rawaf The European Experience in health service governance : What Things make it work
11:20-11:40 am H.E Dr. Aly Hyasat Patient experience and hospital accreditation towards the ultimate combination
11:40-12:00 pm Dr. Mohamed Hwail Health care service premier quality governance
12:00-13:00 pm Prof. Wagida Anwar Dr. Laila El Marzouki Dr. Ahmed Touman Interactive Session
13:00-13:15 pm Open Discussion

13:15– 13:30استراحــــة

13:30– 15:00 Session 6
الجلسة السادسة: التحديات الاستراتيجية والقانونية لحوكمة الرعاية الصحية المرتكزة على المريض

SESSION 6: Strategic challenges facing the governance of patient-oriented  healthcare
CHAIRPERSON: H.E Prof. M. Awad Tag El din
Time Name Of Speaker Topic
13:30-14:00 pm   Dr. Belqassem Sabri The strategic and legal challenges facing the patient-focused healthcare services governance
14:00-15:00 Dr. Shereen Metwaly Dr. Ghanem Al Ghanem Dr. Hamid RAVAGHI   Interactive Session  

غداء وختام اليوم الثاني

10:00 – 11:30 Interactive Session
جلسة حوارية: الاستفادة من الحوكمة وتجربة المريض في تطوير خدمات الرعاية الصحية

Interactive Session : Utilizing Patient’s experience and governance in the development of health care services
CHAIRPERSON: H.E Dr. Nasser El Qahtani
Time Name Of Speaker Topic
10:00-10:20 Dr. Laila El Marzouki Governance in Health Tourism
10:20-10:40 Dr. Osama Raslan The role of sustainable professional development in consolidating the concept of governance of health care services
10:40-11:00 Dr. Ayman Shafei Scholars and researchers in the field of health and economics of healthcare
11:00-11:20 Prof. Wagida Anwar Governance in implementing the Universal Health Coverage in Egypt
11:20-11:30 Open Discussion

11:30– 12:00استراحــــــة

12:00– 13:00 Recommendations & Certificates
الجلسة الختامية

12:00-13:00 H.E Dr. Nasser El Qahtani +Prof. Tawfik Khoja + Dr. Essam El Sayed

غداء وختام اليوم الثالث

Media Center

Strategic Partners

Supporting Partners

Media Partners

Hilton Heliopolis
1 987 586-45432
4.9 mi / 7.9 km from Downtown