Governance and its mechanisms are regarded as a highly sensitive topic of a great importance, and one of the key factors to enhance health systems, and health care institutions; It is not only linked to financial and economic dimensions, but also to humane and ethical ones, and to providing a distinguished health care for the beneficiaries of the health services. Governance is based on key principles and standards including: commitment to the principles of transparency, openness, accountability, and responsibility, aiming to achieve excellence in health services, and patients′ satisfaction; in order to improve the medical services provided to the beneficiaries and achieve excellence.
Many countries still face challenges on the way to a full coverage of the health services and beneficiaries′ satisfaction. These challenges cannot be handled effectively without addressing the governance of the health system, ensuring the efficiency of management and resources in a way that ensures openness, transparency, accountability, equity, and responsiveness to the needs of the beneficiaries.
Health governance, primarily, focuses on managing operations, enhancing health care activities, and considering the patient′s experience to improve the functions of the health system, accountability, and equity in health services provision, in order to upgrade them.
The deficiency of hospitals governance lies its focus on the financial and economic aspects. This being the case, a new concept of health care services has emerged, which based on evaluating the patient′s experience as a key pillar in the governance of hospitals and health care services, and where the therapeutic experience of the patient reflects his view of the overall experience with the health and administrative system during treatment.
Thus, adopting the approach of the medical institutions′ governance, based on the patient′s experience, is a fundamental and social requirement to manage transparency, and utilize the opportunities that improve the sustainability of distinctive health services.