Phone + 00201066689473
المؤتمر العربـي السابع عشر الأساليب الحديثة في إدارة المستشفيات

Governance and its mechanisms are regarded as a highly sensitive topic of a great importance, and one of the key factors to enhance health systems, and health care institutions; It is not only linked to financial and economic dimensions, but also to humane and ethical ones, and to providing a distinguished health care for the beneficiaries of the health services. Governance is based on key principles and standards including: commitment to the principles of transparency, openness, accountability, and responsibility, aiming to achieve excellence in health services, and patients′ satisfaction; in order to improve the medical services provided to the beneficiaries and achieve excellence.


Many countries still face challenges on the way to a full coverage of the health services and beneficiaries′ satisfaction. These challenges cannot be handled effectively without addressing the governance of the health system, ensuring the efficiency of management and resources in a way that ensures openness, transparency, accountability, equity, and responsiveness to the needs of the beneficiaries.

Health governance, primarily, focuses on managing operations, enhancing health care activities, and considering the patient′s experience to improve the functions of the health system, accountability, and equity in health services provision, in order to upgrade them.

The deficiency of hospitals governance lies its focus on the financial and economic aspects. This being the case, a new concept of health care services has emerged, which based on evaluating the patient′s experience as a key pillar in the governance of hospitals and health care services, and where the therapeutic experience of the patient reflects his view of the overall experience with the health and administrative system during treatment.

Thus, adopting the approach of the medical institutions′ governance, based on the patient′s experience, is a fundamental and social requirement to manage transparency, and utilize the opportunities that improve the sustainability of distinctive health services.

Conference Moderators

Conference Agenda

  • 03 Dec
    Day 1
  • 04 Dec
    Day 2
  • 05 Dec
    Day 3
  • John Doe
8:30- 10:15 Reception & Registration
الاستقبال والتسجيل

8:30-9:30 am Reception & Registration
9:30-10:15 am Opening Session Dr. Nasser Al-Hatlan Al-Qahtani Director General - The Arab Administrative Development Organization Sheikh Mohammed Bin Suliman Al-Saleem Managing Director Mouwasat Medical Services Company Strategic partner and Sponsor Prof. Tawfik Ahmed Khoja Chairman of the Scientific committee Dr. Ahmed Al-Mandhari, WHO Regional Director for the Eastern Mediterranean H.E  Mr. Ahmed Aboul Gheit Secretary-General of the Arab League Her Excellency Dr. Hala Zaid Minister of health and population of Egypt ARADO Film

10:15– 11:30 The First Theme
الجلسة الأولى: مفاهيم حوكمة خدمات الرعاية الصحية وتجربة المريض

SESSION 1: Concepts of Health care services governance and patient’s experience
CHAIRPERSON: Dr. Ahmed Al-Mandhari (WHO/EMRO)
Time Name Of Speaker Topic
10:15-10:40 am Prof. Emad El Azazy The emergence and progress of the concept of medical care services and its relevance + The Bases of good health governance
10:40-11:05 am Prof. Salman  Rawaf The principles of Governance which enhance distinguished patient - centered care
11:05-11:20 am Ass. Prof Ahmed Abu Abah Patient Experience its Importance, Emergence ,the concept and the development
11:20-11:30 am Open Discussion

استراحة 12:00 – 11:30

(العربية) استراحة

12:00– 13:30 The Second Theme
الجلسة الثانية: العناصر الأساسية المكونة لحوكمة الخدمات الصحية

SESSION 2: The Key Elements of Health care services Governance
CHAIRPERSON: H.E Dr. Hamad El Manea + prof. Wagida Anwar
Time Name Of Speaker Topic
12:00-12:20 pm Dr. Arash Rashidian The Role of openness, Transparency and accountability in achieving good medical governance
12:20-12:40 pm Dr. Samer Ellaham The responsibilities of the hospital and the medical team to ensure good medical governance
12:40-13:00 pm Prof. Emad El Azazy Establishing governance structures for effective and sustainable health care patient-oriented functions and roles
13:00-13:20 pm Dr. El Sheikh Badr The Cultural Competence and the role of education and continuous training in the success of patient – based medical governance
13:20-13:30 pm Open Discussion

استراحة 13:45 – 13:30

(العربية) استراحة

13:45– 15:15 The Third Theme
الجلسة الثالثة: أبعاد ومحددات الحوكمة الرشيدة في خدمات الرعاية الصحية

SESSION 3: The dimensions and determinants of good governance in health care services
CHAIRPERSON: H.E Prof. M. Awad Tag El din + Prof. Salman Rawaf
Time Name Of Speaker Topic
13:45-14:05 pm Prof. Tawfik Khoja Health care quality governance dimensions
14:05-14:20 pm Dr. Amani Mostafa Competitive Advantage and cost of governance
14:20-14:40 pm Dr. Shereen Metwaly Quality ,Customer satisfaction and the competitive position
14:40-15:00 pm Dr. Mariam Al-Jalahma Key Determinants of good governance in private health care facilities
15:00-15:15 pm Open discussion

غداء وختام اليوم الأول

09:00 – 10:45 The Forth Theme
الجلسة الرابعة: دور الحوكمة وتجربة المريض في تحسين خدمات الرعاية الصحية

SESSION 4: The Role of Governance and the patient’s experience in improving health care services
CHAIRPERSON: H.E Dr. Hany Mahmoud + Dr. Ahmed Touman
Time Name Of Speaker Topic
9:00-9:30 am Prof. Abdul Aziz Al Saddique The role of governance in enhancing competitiveness of health care services in the light of the patient’s experience
9:30-9:50 am Dr. Belghiti Abdel Ally Performance measurement as a key component of healthcare quality governance
9:50-10:10 am Prof. adj. Salem Hasham Adopting forms of governance in providing health care system provision to ensure a distinguished service for the patient.
10:10-10:30 am Dr. Asaad el Ramllawy Governance In disaster risk management
10:30-10:45 am Open Discussion

10:45– 11:00 استراحــــة

11:00 – 13:15 The Fifth Theme
الجلسة الخامسة: التجارب الناجحة لحوكمة الرعاية الصحية بالاعتماد على تجربة المريض

SESSION 5: Successful Experiences of the governance of health care based on patient experience
CHAIRPERSON: H.E Dr. Aly Hyasat + Prof. Emad Al Azazy
Time Name Of Speaker Topic
11:00-11:20 am Dr. Belqassem Sabri The strategic and legal challenges facing the patient-focused healthcare services governance
11:20-11:40 am Dr. Abdel Salam Elshehry Patient experience and hospital accreditation towards the ultimate combination
11:40-12:00 pm Dr. Mohamed Hwail Health care service premier quality governance
12:00-13:00 pm Prof. Wagida Anwar Dr. Laila El Marzouki Dr. Ahmed Touman Interactive Session
13:00-13:15 pm Open Discussion

13:15– 13:30استراحــــة

13:30– 15:00 The Sixth Theme
الجلسة السادسة: التحديات الاستراتيجية والقانونية لحوكمة الرعاية الصحية المرتكزة على المريض

SESSION 6: Strategic challenges facing the governance of patient-oriented  healthcare
CHAIRPERSON: Dr. Ashraf Ismail + Prof. Tawfik Khoja
Time Name Of Speaker Topic
13:30-14:00 pm    Prof. Salman  Rawaf The European Experience in health service governance : What are things make it work
14:00-15:00 H.E Prof. Hamad el manea Dr. Ghanem Al Ghanem Dr. Mariam Al-Jalahma Dr. Hamid RAVAGHI Interactive Session Highlighting Governance Implementation challenges and opportunities

غداء وختام اليوم الثاني

10:00 – 11:30 Interactive Session
جلسة حوارية: الاستفادة من الحوكمة وتجربة المريض في تطوير خدمات الرعاية الصحية

Interactive Session : Utilizing Patient’s experience and governance in the development of health care services
CHAIRPERSON: H.E Dr. Nasser El Qahtani
Time Name Of Speaker Topic
10:00-10:20 Dr. Laila El Marzouki Governance in Health Tourism
10:20-10:40 Dr. Osama Raslan Regional councils - Arab Medical Union
10:40-11:00 Dr. Ayman Shafei Scholars and researchers in the field of health and economics of healthcare
11:00-11:20 Prof. Wagida Anwar Governance in implementing the Universal Health Coverage in Egypt
11:20-11:30 Open Discussion

11:30– 12:00استراحــــــة

12:00– 13:00 Recommendations & Certificates
الجلسة الختامية

12:00-13:00 Recommendations & Certificates H.E Dr. Nasser El Qahtani +Prof. Tawfik Khoja + Dr. Essam El Sayed

غداء وختام اليوم الثالث

Media Center

Strategic Partners

Supporting Partners

Media Partners

Hilton Heliopolis
1 987 586-45432
4.9 mi / 7.9 km from Downtown