• The First theme: The Concepts of Health Care Services Governance and Patient’s Experience:
  • – The emergence and progress of the concept of medical care services governance and its relevance.
  • – The bases of good health governance.
  • – Patient is Experience: its importance, emergence, the concept, and the development.
  • – The requirements of utilizing the patient’s experience in developing and improving health care services.
  • – Establishing governance structures for effective and sustainable health care patient-oriented functions and roles.

 

  • The Second Theme: The Key Elements of the Health Care Services Governance:
  • – The role of openness, transparency and accountability in achieving good medical governance.
  • – The responsibilities of the hospital and the medical team to ensure good medical governance.
  • – Developing partnership programs and collaborative governance tools between the workers in the health sector and the patients.
  • – The cultural competence and the role of education and continuous training in the success of patient-based medical governance.
  • – The principles of governance, which enhance distinguished patient-centered care.

 

  • The Third theme: The dimensions and determinants of good governance in health care services:
  • – Transparency and Justice.
  • – Independence and Creativity.
  • – Competitive Advantage and Cost of governance.
  • – Quality, Customer Satisfaction and the Competitive Position.
  • – The Determinants of Governance, internally and externally.

 

  • The Fourth Theme: The Role of Governance and the Patient’s Experience in Improving Health Care Services:
  • – The role of governance in enhancing competitiveness of health care services in the light of the patient’s experience.
  • – Establishing viable structures of the functions and roles of effective and sustainable care based on patient’s experience.
  • – Standards of health governance programs in measuring the quality of health care.
  • – Adopting forms of governance in providing health care system provision to ensure a distinguished service for the patient.
  • – The institutional knowledge and the use of modern technology in the patient-based health care governance.

 

  • The Fifth Theme: Strategic and legal challenges facing the governance of patient-oriented health care:
  • – The strategic and legal challenges facing the patient-based health care services governance.
  • – The challenges facing the structures of accountability and transparency in the health sector.
  • – The opportunities of utilizing governance to confront the challenges facing the health sector.
  • – The benefits and gains of the health care institutions from the feedback on the patient’s experience.
  • – How to implement the principle of patient-oriented experience governance in the development of health care.

 

  • The Sixth Theme: Successful experiences of the governance of health care based on the patient experience.
  • – Interactive Session: utilizing patient’s experience and governance in the development of health care services:
  • – Representatives of the following sectors will participate in the session:
  • – The Arab Ministries of Health.
  • – Regional Health councils.
  • – Public and private health sectors.
  • – Scholars and researchers in the field of health and economics of health care.
  • – The beneficiaries of health care.