training course

المنظمة العربية للتنمية الإدارية

منظمة متخصصة منبثقة عن جامعة الدول العربية

قياس رضاء العميل

Measuring Customer Satisfaction (Online)

جمهورية مصر العربية - القاهرة
حجم الخط - A + Print Friendly and PDF

By the end of this course, participants are expected to be able to:

  • Define customers, their types and characteristics.
  • Explain the importance of customer satisfaction.
  • Differentiate among different methods to measure customer satisfaction.
  • Design questionnaires to measure customer satisfaction.
  • Apply sampling techniques for measuring customer satisfaction.
  • Analyze and report the results of research.
  • Customer Definition
  • Customer satisfaction
  • CS Measuring methods
  • Sampling techniques
  • Results analyzing & reporting
  • Presentations
  • Case studies
  • Exercises

بيانات التواصل

ليلى الشيخ
lelsheikh@arado.org

التسجيل

14 نوفمبر 2021 : 16 نوفمبر 2021 القاهرة رسوم الاشتراك بالدولار: 120 تسجيل